We offer our services to you for the following communication subjects within the frame of the given service formats, both combined here inside the service matrix. Please finde inside the service matrix the service formats and communication subject which are related best to your question.
Examples in the matrix
Under the speech bubbles within the matrix you will find service examples. These examples give you an idea about our range of services for you. Of course, we develop the service for you according to your individual needs – be it just one advice, an event of several days’ duration or a long-term communication project in multiple modules.
vorgespräch
Company Brochure:
Exemplary Projects
for our customers:
Transfer Point Communication
Transfer Point Communication
The communication is mainly led by one central person or one central team. An important factor of high-quality transfer point communication is to concentrate on the interests of the audience and at the same time to make your own motivation for the topic perceptible.a
Topics of transfer point communication are
- Presentation
- Knowledge Transfer („Train-the-Trainer“)
Related basic offers, as foundation for you fully individually developed service, are
- Training: Strong Presentations in Technical Daily Business (3 days)
- Training: Strong Presentations in Technical Daily Business – On-Site & Online (4 days)
- Training: Train-the-Trainer for Technical Daily Business (3 days)
- Training: Train-the-Trainer for Technical Daily Business – On-Site & Online (4 days)
- Training: Train-the-Trainer & Coach for Technical Daily Business (4 days)
- Training: Train-the-Trainer & Coach for Technical Daily Business – On-Site & Online (5 days)
- Train-the-Trainer Training Programme (13 days and 4 online sessions for “full version”)
- Consulting/ Coaching/ Training/ Workshop/ Conflict Mediation/ Discussion Leading/ Communication Projects for Transfer Point Communication (customer-tailored design over x days and y online sessions)
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Service Formats / Subject Areas
Consulting & Coaching
Consulting & Coaching
By help of this service format we prepare professionally induced situations from your business practice with regard to the requirements. Our support for you is consultative and process-orientated at the same time.
In the “classic” definition of coaching, one focus is to ask questions because everybody is the best expert to find solutions for his own situations. On the other hand, we do hesitate to bring own suggestions and opinions into the process. In this sense we generally talk about “consulting & coaching” as a common service which includes elements of both and has different emphasis according to the concrete needs.
Furthermore, in our consulting and coaching processes we flexibly deliver supporting background information and helpful exercises. We only propose them if they have a practical value for your needs. We do not only develop action alternatives with you for your practical situations but test and further develop them as well!
Our consulting & coaching services can take place in on-site or online settings or as a combination of both (see
also communication projects).
Our pioneering online service for conversation preparation, e.vorgespräch, is our premium consulting and coaching service for you.
Close
Training & Workshop
Training & Workshop
Like commonly used, also for us “training” means a planned education activity under a specific topic. Our trainings are structured and designed to fulfill your individual goals and wishes in the best way and always target your practical benefit in your daily technical business. They leave room for spontaneous wishes, but are principally more pre-structured than our workshops.
Within our workshops, the participating group shall use and develop its own resources and competences in optimized manner and under our guidance. The resulting process will be accompanied by us with enough time and within a creative frame. Our workshops follow the idea of planning the workshop beforehand as detailed as possible, while at the same time being always open to abandon or change (parts of) the planning if needed.
We use the full range of online and on-site opportunities for you within our vorgespräch training & workshop services.
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Mediation & Moderation
Mediation & Moderation
Mediation
Mediation is used for conflict resolution. It supports the involved parties in finding solutions which take the interests of all participants into consideration. The general mediation phases are opening, statements, interests, options, negotiation and acknowledgement. In our up-to-date mediations we refer to these phases while at the same time we give the needed room to the emerging process to develop.
Beside the classic on-site mediation, we also offer online mediation. Methodically, online mediation can be carried out using different media and formats, among which we choose the most suitable for your case, in agreement with you and your conflicting parties. Variants are e.g. “real-time versus time-delayed”, “written versus verbally”, “using mediation software versus using virtual classroom technology”. Depending on the process, combinations might make sense as well.
We conduct our mediations according to the standards of the German Association of Business Mediation (BMWA).
Discussion leading
When we lead a discussion, we structurally intervene in order to support the success of for example a meeting or a negotiation. We help to bring the contributions of the participants together and to give the discussion a target-orientated direction. Classical on-site discussion leading (or also called “moderation”, at least in German naming) uses e.g. coloured cards and pin boards as typical working material. The standard phases are introduction, topic collection, topic selection, working on topics, action planning and closure.
We offer our discussion leading services in form of on-site and online variants. Typically, virtual classroom technology is suitable for the use in online discussion leading.
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Communication Projects
Communication Projects
If desired, we offer a tailor-made communication project which combines several of our service formats. This package can be further expanded by external offers. Whether you decide to choose “small solutions” or “big solutions” – we deliver according to your needs and wishes.
Especially regarding possible communication projects, the examples within the service matrix can only give you a rough idea. The range of possible communication projects is virtually unlimited and our final offer to you always depends on your specific needs and our preliminary talks with you. Thereby we also want to point out, that we always “really tailor”, instead of only stringing together existing modules.
During the development of your vorgespräch communication projects we always consider the possibly reasonable inclusion of combined on-site and online services (sometimes called “Blended Learning”).
Close
Presentation/Lecture
Presentation/Lecture
Touch your listeners with strong presentations!
Exemplary presentation situations:
- make formal (online) speeches to colleagues, customers or business partners
- transfer technical expert knowledge in (virtual remote) project meetings
- inform (distant) workgroups and project teams about the latest changes in a nutshell
- pass on critical information to superiors, colleagues or subordinates
- hand over key knowledge under time pressure
- introduce the actual company strategy (remotely) to management and/or employees
- demonstrate the benefits of technical developments to decision makers
- get to the point in the office, on the corridor, virtually, during business trips, with customers, etc.
- other kinds of (virtual) presentations in technical business…
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Consulting & Coaching regarding topic Presentation
Exemplary 1
Scenario:
You want to systematically prepare yourself for carrying out professional (online-) presentations.
Service:
e.vorgespräch session package
Exemplary 2
Scenario:
The colleagues of your sales / marketing / trainer team shall develop the quality of their (online-) presentations in specific and individual manner.
Service:
Consulting & coaching with live feedback regarding the presentations of your colleagues
Exemplary 3
Scenario:
You want to get feedback regarding a speech you will hold again at (increasingly important) occasions.
Service:
Live feedback regarding your speech (if available, alternative single e.vorgespräch session regarding the recording of your speech)
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Training & Workshop regarding topic Presentation
Exemplary 1
Scenario:
Several persons of your company want to prepare themselves for formal (online-) presentations.
Service:
With regards to content and methods tailor-made (online-) presentation training
Exemplary 2
Scenario:
The sales department of your enterprise shall develop its presentation technique together.
Service:
Presentation workshop including feedback and individual exercises
Exemplary 3
Scenario:
You want to assure that the presentations of your marketing team are always in line with your company strategy.
Service:
Presentation and strategy workshop with you and your marketing team
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Mediation & Discussion leading regarding topic Presentation
Exemplary 1
Scenario:
A team of your company wants to develop common guidelines for his presentations.
Service:
Discussion leading in order to work out the common presentation guidelines
Exemplary 2
Scenario:
You will perform a coming presentation together with a colleague. Although you have great differences concerning the topic, you want to “speak with one voice”.
Service:
Mediation with your colleague and you regarding topic and presentation
Exemplary 3
Scenario:
A project group stands right before the final presentation in front of the managing board. . The members cannot agree on if respectively in which manner they shall address internal differences during this presentation.
Service:
Conflict mediation with the group members regarding the arrangement of the presentation (and if desired regarding the internal difficulties, too)
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Communication Projects regarding topic Presentation
Exemplary 1
Scenario:
The quality of presentations within a team shall be improved in lasting manner.
Service:
Online interviews regarding motivation and interests; presentation workshop with feedback and individually tailored exercises; e.vorgespräch (small) group sessions for realization
Exemplary 2
Scenario:
You wish that your colleagues identify with the company and that this is perceptible during their presentations.
Service:
Online interview; online preparation workshop; on-site workshop, where appropriate, with parallelly connected international online workshops
Exemplary 3
Scenario:
For the international expansion of your enterprise you want to adapt your international presentations to the respective culture and habits.
Service:
Online workshop with international participants; if possible, on-site workshop for the transformation of the presentations; online training row for the implementation
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Knowledge Transfer
Knowledge Transfer
„Train-the-Trainer“
Involve the participants by committed competence transfer!
Exemplary competence transfer situations:
- conduct formal (virtual remote) workshops or trainings to colleagues, customers or business partners
- instruct, train or coach customers in the use of new product features
- guide (distant) decision makers in working out the benefits of technical developments
- be responsible for result-oriented workshops of (virtual) teams
- involve key customers in development planning of technical products and
solutions - carry out technical on-the-job trainings & coachings
- work as trainer or coach in technical business
- regularly transfer technical competence within the job
- regularly transfer technical knowledge in project meetings
- other kinds of (virtual) competence transfer in technical business…
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Consulting & Coaching regarding topic Knowledge Transfer
Exemplary 1
Scenario:
In the frame of a workshop you want that a new product line is understood and experienced. You only have a short time frame you want to utilize in optimized way.
Service:
1-3 e.vorgespräch sessions for planning, testing and developing your workshop module
Exemplary 2
Scenario:
The number of online meetings rises constantly in your company. But, being honest, mostly they are boring and often are not fulfilling the real requirements of the participants.
Service:
Offer to your colleagues to get professional feedback and to develop their prepared online sessions, e.g. in the frame of e.vorgespräch sessions
Exemplary 3
Scenario:
The members of the trainer team in your corporation shall improve the pedagogical quality of their training
Service:
Consulting & coaching with live feedback regarding the trainings of your colleagues
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Training & Workshop regarding topic Knowledge Transfer
Exemplary 1
Scenario:
The knowledge transfer and the presentations of your project group often focus “too much on facts” and are difficult to understand, even for specialists.
Service:
Training regarding knowledge transfer (“Train-the-Trainer”)
Exemplary 2
Scenario:
In the future, new innovative (product) ideas shall, apart from the factual elaboration, “be experienced”.
Service:
Workshop with Train-the-Trainer contents plus a creative part
Exemplary 3
Scenario:
Several trainers want to prepare themselves for the realization of online trainings.
Service:
“Train-the-Online-Trainer” in several modules with trainer feedback regarding tasks
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Mediation & Discussion leading regarding topic Knowledge Transfer
Exemplary 1
Scenario:
You expect discussions and resistance within your coming internal workshop concerning your company strategy. You want to use it in a constructive manner and therefore decide to organize an external discussion leading of this part of the workshop.
Service:
Leading of the discussion regarding the new company strategy and, if desired, participation in the overall workshop
Exemplary 2
Scenario:
There are conflicts in respect of passing or holding back internal knowledge and experience in your project group.
Service:
Conflict mediation with the project group
Exemplary 3
Scenario:
You are convinced that the knowledge transfer of your work group would be more effective, if more practical elements would be included. In contrast to you, your superior considers this aspect as being unimportant.
Service:
Guided conflict conversation between your superior and you (possibly including further colleagues)
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Communication Projects regarding topic Knowledge Transfer
Exemplary 1
Scenario:
Several trainers want to develop the pedagogical quality of their trainings.
Service:
Individual live feedback for each training module with subsequent altogether workshop containing individual exercises; subsequent online consultancy; optional final workshop
Exemplary 2
Scenario:
You think that the training of some staff members focus too much on “presentation” respectively not enough on the practice. You suppose that you lost at least three contracts during the last quarter because of that.
Service:
“Train-the-Trainer 1”; online praxis support; “Train-the-Trainer 2”; practice feedback; online practice support; final workshop
Exemplary 3
Scenario:
You want to achieve that the knowledge transfer acts as an interdisciplinary part of your knowledge management.
Service:
Online introductory workshop concerning internal knowledge management; Workshop with guided, hierarchy crossing small work groups including action planning; continuous online meetings for realization
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Point to Point Communication
Point to Point Communication
The communication mainly takes place between two or more parties (persons, teams or groups). An important factor of high-quality point to point communication is to find solutions which support a productive, sustainable business development on the basis of mutual interests.a
Topics of point to point communication are
- Business Conversations
- Conflict Management
- Conduct of Negotiations
Related basic offers, as foundation for you fully individually developed service, are
- Training: Effective Communication in Technical Daily Business (3 days)
- Training: Conflict Management in Technical Daily Business (3 days)
- Training: Successful Negotiation in Technical Business (3 days)
- Training: Conflict Communication in Technical Daily Business (4 days)
- Training: Communication & Negotiation in Technical Business (4 days)
- Training: Conflict Communication & Negotiation in Technical Business (5 days)
- Consulting/ Coaching/ Training/ Workshop/ Conflict Mediation/ Discussion Leading/ Communication Projects for Point-to-Point Communication (customer-tailored design over x days and y online sessions)
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Service Formats / Subject Areas
Consulting & Coaching
Consulting & Coaching
By help of this service format we prepare professionally induced situations from your business practice with regard to the requirements. Our support for you is consultative and process-orientated at the same time.
In the “classic” definition of coaching, one focus is to ask questions because everybody is the best expert to find solutions for his own situations. On the other hand, we do hesitate to bring own suggestions and opinions into the process. In this sense we generally talk about “consulting & coaching” as a common service which includes elements of both and has different emphasis according to the concrete needs.
Furthermore, in our consulting and coaching processes we flexibly deliver supporting background information and helpful exercises. We only propose them if they have a practical value for your needs. We do not only develop action alternatives with you for your practical situations but test and further develop them as well!
Our consulting & coaching services can take place in on-site or online settings or as a combination of both (see
also communication projects).
Our pioneering online service for conversation preparation, e.vorgespräch, is our premium consulting and coaching service for you.
Close
Training & Workshop
Training & Workshop
Like commonly used, also for us “training” means a planned education activity under a specific topic. Our trainings are structured and designed to fulfill your individual goals and wishes in the best way and always target your practical benefit in your daily technical business. They leave room for spontaneous wishes, but are principally more pre-structured than our workshops.
Within our workshops, the participating group shall use and develop its own resources and competences in optimized manner and under our guidance. The resulting process will be accompanied by us with enough time and within a creative frame. Our workshops follow the idea of planning the workshop beforehand as detailed as possible, while at the same time being always open to abandon or change (parts of) the planning if needed.
We use the full range of online and on-site opportunities for you within our vorgespräch training & workshop services.
Close
Mediation & Moderation
Mediation & Moderation
Mediation
Mediation is used for conflict resolution. It supports the involved parties in finding solutions which take the interests of all participants into consideration. The general mediation phases are opening, statements, interests, options, negotiation and acknowledgement. In our up-to-date mediations we refer to these phases while at the same time we give the needed room to the emerging process to develop.
Beside the classic on-site mediation, we also offer online mediation. Methodically, online mediation can be carried out using different media and formats, among which we choose the most suitable for your case, in agreement with you and your conflicting parties. Variants are e.g. “real-time versus time-delayed”, “written versus verbally”, “using mediation software versus using virtual classroom technology”. Depending on the process, combinations might make sense as well.
We conduct our mediations according to the standards of the German Association of Business Mediation (BMWA).
Discussion leading
When we lead a discussion, we structurally intervene in order to support the success of for example a meeting or a negotiation. We help to bring the contributions of the participants together and to give the discussion a target-orientated direction. Classical on-site discussion leading (or also called “moderation”, at least in German naming) uses e.g. coloured cards and pin boards as typical working material. The standard phases are introduction, topic collection, topic selection, working on topics, action planning and closure.
We offer our discussion leading services in form of on-site and online variants. Typically, virtual classroom technology is suitable for the use in online discussion leading.
Close
Communication Projects
Communication Projects
If desired, we offer a tailor-made communication project which combines several of our service formats. This package can be further expanded by external offers. Whether you decide to choose “small solutions” or “big solutions” – we deliver according to your needs and wishes.
Especially regarding possible communication projects, the examples within the service matrix can only give you a rough idea. The range of possible communication projects is virtually unlimited and our final offer to you always depends on your specific needs and our preliminary talks with you. Thereby we also want to point out, that we always “really tailor”, instead of only stringing together existing modules.
During the development of your vorgespräch communication projects we always consider the possibly reasonable inclusion of combined on-site and online services (sometimes called “Blended Learning”).
Close
Business Conversations
Business Conversations
Boost your success with goal-oriented business conversations!
Exemplary business conversation situations:
- collaborate in technical and multi-discipline teams
- ensure a smooth flow of technical information
- address technical problems in projects
- manage personnel in technical business
- professional treatment of customers and business partners
- transfer of technical tasks and knowledge
- other kinds of (virtual) business conversations in technical environment…
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Consulting & Coaching regarding topic Business Conversations
Exemplary 1
Scenario:
You want to be professionally prepared for important business conversations, e.g. appraisal interviews or project conversations.
Service:
e.vorgespräch session package to prepare your conversations
Exemplary 2
Scenario:
You absolutely want to convince your superior of your new ideas.
Service:
1-2 e.vorgespräch sessions to prepare the conversation with your superior
Exemplary 3
Scenario:
In your new position you have to communicate more then before. That is why you want to test and develop your individual communicative competence.
Service:
Consulting & coaching regarding survey and development of your personal communicative competence
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TTraining & Workshop regarding topic Business Conversations
Exemplary 1
Scenario:
A project team selected according to factual considerations shall improve its communicative basis.
Service:
Factually and methodically tailored communication training
Exemplary 2
Scenario:
You want to improve the potential of the regular appraisal interviews within your department / group.
Service:
One or more workshops with your department / group including yourself (if reasonable, together with a further department / group)
Exemplary 3
Scenario:
A group / new colleagues of your company shall develop their communication technique.
Service:
Training focussing on business conversations
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Mediation & Discussion leading regarding topic Business Conversations
Exemplary1
Scenario:
You do not agree with your superior concerning an important aspect of your project.
Service:
Mediation with your superior and yourself
Exemplary 2
Scenario:
A project group / work group / department of your enterprise want to develop a common understanding for the realization of their customer conversations.
Service:
Discussion leading of the project group / work group / department regarding the realization of the customer conversations
Exemplary 3
Scenario:
The cooperation with your supplier is getting worse. You want to improve the situation.
Service:
Business mediation with representatives of your provider and your company
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Communication Projects regarding topic Business Conversations
Exemplary 1
Scenario:
The quality of the appraisal interview in your company shall be improved on a wide basis.
Service:
Workshop with members from at least two hierarchy levels; realization of the real appraisal interviews on individual request, possibly including consultancy; workshop with members from at least two hierarchy levels in changed formation
Exemplary 2
Scenario:
In your company, until now people relied on the quality of your products. But business life increasingly demands better communicative competences of the employees.
Service:
Online interviews; starting workshop for action planning with the whole staff, possibly including virtually connected international colleagues; implementation of the activities, accompanied by regular online meetings
Exemplary 3
Scenario:
The communicative competence of “high potentials” of your company shall be developed systematically.
Service:
Introductory workshop; individual live feedback; consulting and e.vorgespräch sessions; final workshop; online consultancy
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Conflict Management
Conflict Management
Ready to rumble on constructive conflict management!
Exemplary conflict management situations:
- argue about different views of a technical problem
- interaction with customers in case of faulty technical services
- deal with tension in technical and multi-discipline teams
- crisis talks with business partners, superiors, colleagues or subordinates
- embedding diverse interests within technical business projects
- use disputes on perceptions concerning technical conditions in constructive manner
- debate on technical problems in projects
- other kinds of (virtual) conflict management in technical business…
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Consulting & Coaching regarding topic Conflict Management
Exemplary 1
Scenario:
You want to analyze conflict situations from the past and be prepared for future conflicts.
Service:
e.vorgespräch session package, possibly supplemented by on-site consultancy
Exemplary 2
Scenario:
You are surprised and honestly even shocked about the vehemence of the criticism you have experienced (possibly after having achieved a new position or role).
Service:
Consulting & coaching about how to deal with the criticism, on-site and/or online within the frame of e.vorgespräch sessions e.vorgespräch sessions
Exemplary 3
Scenario:
In the past, a customer “drove you crazy” several times. During a coming conversation, you want to address this problematic situation and your irritation in an adequate and constructive way.
Service:
1-3 e.vorgespräch sessions
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TTraining & Workshop regarding topic Conflict Management
Exemplary 1
Scenario:
The conflict management ability of several persons in your company shall individually be improved.
Service:
(Online-) conflict workshop with following individual e.vorgespräch-sessions
Exemplary 2
Scenario:
In international online meetings of your enterprise the cooperation too often gets stuck and the results are dissatisfying. You assume that the reason may be a (not addressed) intercultural conflict.
Service:
Intercultural workshop with international representatives of the enterprise, if possible on-site, otherwise online
Exemplary 3
Scenario:
The trainers and instructors of your corporation shall become more flexible within their events by putting their seminar planning increasingly up for discussion respectively disposition. In order to achieve this goal, they shall prepare themselves to deal with such group conflicts.
Service:
Training regarding conflicts in (seminar) groups
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Mediation & Discussion leading regarding topic Conflict Management
Exemplary 1
Scenario:
Within the frame of a common project your work group shall cooperate with a work group from a different company, but the mutual trust is disturbed.
Service:
Business mediation with both work groups and possibly further involved parties
Exemplary 2
Scenario:
An image brochure concerning an explosive issue must be created. It shall include the objections of the public in serious way while at the same time making the company view understandable.
Service:
Discussion leading regarding the key issues of the brochure, if reasonable, supplemented by conflict mediation between persons, subgroups or the complete group
Exemplary 3
Scenario:
In a project, you repeatedly clash with a colleague.
Service:
(Online-) mediation with your colleague and you
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Communication Projects regarding topic Conflict Management
Exemplary 1
Scenario:
Two or more work groups of your enterprise shall divide tasks and competences among them (again).
Service:
Online interviews regarding current situation; common introductory workshop; individual and small group e.vorgespräch sessions; common workshop; online workshops; organizational development
Exemplary 2
Scenario:
sessions; common workshop; online workshops; organizational development
Service:
Business mediation with different single, team and representative groups; inclusion of further stakeholders; optional organizational development workshop
Exemplary 3
Scenario:
Your corporation opens up a new location. This will lead to a necessary change of workplace and a corresponding move for colleagues of various departments.
Service:
Information event regarding the decision for the new location, possibly with parallel online transmission; development of suggestions in department internal workshops; business mediation with representatives of the departments
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Conduct of Negotiations
Conduct of Negotiations
Lead the technology business with successful negotiation!
Exemplary negotiation situations:
- clarify roles, responsibilities, workflows and resources in technical project teams
- consultative selling of technical products and solutions
- bundle the outcome of technical conflicts into mutual agreements
- achieve satisfactory technical business deals with customers and partners
- in case of reorganizations, take the issues of all team members into consideration
- give impulse for a powerful division of tasks among colleagues
- other kinds of (virtual) negotiations in technical business…
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Consulting & Coaching regarding topic Conduct of Negotiations
Exemplary 1
Scenario:
You want to prepare an important sales negotiation the evening before in your hotel.
Service:
e.vorgespräch single session
Exemplary 2
Scenario:
In the frame of a coming appraisal interview you want to point out the adequate appreciation of your performance in the last year by your superior.
Service:
1-2 e.vorgespräch session
Exemplary 3
Scenario:
It shall be assured that members of your sales group successfully apply and develop their negotiation competences.
Service:
Attendance of the sales group members in their daily business with following consultancy, possibly continued online
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Training & Workshop regarding topic Conduct of Negotiations
Exemplary 1
Scenario:
The main aspects of successful negotiations shall be internaliZed in a project team.
Service:
Negotiation training
Exemplary 2
Scenario:
New sales colleagues shall work out the basis for acquisition conversations.
Service:
Sales training
Exemplary 3
Scenario:
Product managers of your corporation want to profit mutually from their experience concerning product-related negotiations. By this, they want to take as many impulses for future negotiations as possible.
Service:
Negotiation workshop with focus on the mutual exchange on the basis of different, possibly new, approaches to negotiation
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Mediation & Discussion leading regarding topic Conduct of Negotiations
Exemplary 1
Scenario:
You have increasing difficulties with a good customer you are cooperating with for a long time, but would like to continue this successful cooperation.
Service:
Business mediation with your customer and yourself plus, if applicable, other involved persons and/or parties
Exemplary 2
Scenario:
Together within the team, you want to prepare the customer negotiations of your marketing department with focus on specific target groups.
Service:
Discussion leading regarding the target group orientation on the customer negotiations (on request also with participation of the leader concerning the content)
Exemplary 3
Scenario:
It “crunches” regularly in the budget negotiations between you and a colleague. You strive for a more productive cooperation with your colleague.
Service:
(Online-) conflict mediation between your colleague and you
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Communication projects regarding topic Conduct of Negotiations
Exemplary 1
Scenario:
You want to increase the success of your sales team by a systematic development of the of the team members´ negotiation competence
Service:
Online interview concerning motivation and interests; negotiation workshop possibly in multiple modules; single e.vorgespräch-sessions and online workshops
Exemplary 2
Scenario:
You desire a more clear and direct, at the same time respectful conduct of internal and external negotiations led by the staff members of your group / department / company.
Service:
Online exchange; workshops, if possible based on “real-life” negotiations; large-group workshop for action planning; live feedback of implementation into praxis
Exemplary 3
Scenario:
Technical employees of your enterprise shall develop their conduct of negotiations within the frame of their preparation for executive functions.
Service:
e.vorgespräch single sessions; group workshop with respect to individual analysis including individual action planning; live practice support
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Multipoint Communication
Multipoint Communication
The communication takes place between several individuals. An important factor of high-quality multipoint communication is to focus so successfully on each single competence that a real additional value for all will be the result.a
Topics of multipoint communication are
- Team Development
- Meeting
Related basic offers, as foundation for you fully individually developed service, are
- Team Development for Technical Start-Up Teams (3-5 days)
- Team Development for Established Technical Teams (3-5 days)
- Team Development for Changing Technical Teams (3-5 days)
- Meaningful Meetings in Technical Daily Business (3 days)
- Meaningful Meetings in Technical Daily Business – On-Site & Virtual (4 days)
- Training: Conflict Communication & Negotiation in Technical Business (5 days)
- Consulting/ Coaching/ Training/ Workshop/ Conflict Mediation/ Discussion Leading/ Communication Projects for Multipoint Communication (customer-tailored design over x days and y online sessions)
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Service Formats / Subject Areas
Consulting & Coaching
Consulting & Coaching
By help of this service format we prepare professionally induced situations from your business practice with regard to the requirements. Our support for you is consultative and process-orientated at the same time.
In the “classic” definition of coaching, one focus is to ask questions because everybody is the best expert to find solutions for his own situations. On the other hand, we do hesitate to bring own suggestions and opinions into the process. In this sense we generally talk about “consulting & coaching” as a common service which includes elements of both and has different emphasis according to the concrete needs.
Furthermore, in our consulting and coaching processes we flexibly deliver supporting background information and helpful exercises. We only propose them if they have a practical value for your needs. We do not only develop action alternatives with you for your practical situations but test and further develop them as well!
Our consulting & coaching services can take place in on-site or online settings or as a combination of both (see
also communication projects).
Our pioneering online service for conversation preparation, e.vorgespräch, is our premium consulting and coaching service for you.
Close
Training & Workshop
Training & Workshop
Like commonly used, also for us “training” means a planned education activity under a specific topic. Our trainings are structured and designed to fulfill your individual goals and wishes in the best way and always target your practical benefit in your daily technical business. They leave room for spontaneous wishes, but are principally more pre-structured than our workshops.
Within our workshops, the participating group shall use and develop its own resources and competences in optimized manner and under our guidance. The resulting process will be accompanied by us with enough time and within a creative frame. Our workshops follow the idea of planning the workshop beforehand as detailed as possible, while at the same time being always open to abandon or change (parts of) the planning if needed.
We use the full range of online and on-site opportunities for you within our vorgespräch training & workshop services.
Close
Mediation & Moderation
Mediation & Moderation
Mediation
Mediation is used for conflict resolution. It supports the involved parties in finding solutions which take the interests of all participants into consideration. The general mediation phases are opening, statements, interests, options, negotiation and acknowledgement. In our up-to-date mediations we refer to these phases while at the same time we give the needed room to the emerging process to develop.
Beside the classic on-site mediation, we also offer online mediation. Methodically, online mediation can be carried out using different media and formats, among which we choose the most suitable for your case, in agreement with you and your conflicting parties. Variants are e.g. “real-time versus time-delayed”, “written versus verbally”, “using mediation software versus using virtual classroom technology”. Depending on the process, combinations might make sense as well.
We conduct our mediations according to the standards of the German Association of Business Mediation (BMWA).
Discussion leading
When we lead a discussion, we structurally intervene in order to support the success of for example a meeting or a negotiation. We help to bring the contributions of the participants together and to give the discussion a target-orientated direction. Classical on-site discussion leading (or also called “moderation”, at least in German naming) uses e.g. coloured cards and pin boards as typical working material. The standard phases are introduction, topic collection, topic selection, working on topics, action planning and closure.
We offer our discussion leading services in form of on-site and online variants. Typically, virtual classroom technology is suitable for the use in online discussion leading.
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Communication Projects
Communication Projects
If desired, we offer a tailor-made communication project which combines several of our service formats. This package can be further expanded by external offers. Whether you decide to choose “small solutions” or “big solutions” – we deliver according to your needs and wishes.
Especially regarding possible communication projects, the examples within the service matrix can only give you a rough idea. The range of possible communication projects is virtually unlimited and our final offer to you always depends on your specific needs and our preliminary talks with you. Thereby we also want to point out, that we always “really tailor”, instead of only stringing together existing modules.
During the development of your vorgespräch communication projects we always consider the possibly reasonable inclusion of combined on-site and online services (sometimes called “Blended Learning”).
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Team Development
Team Development
“Keep all up and engineering” with dynamic team development!
Exemplary team development situations:
- (re-)form and develop teams in daily technical business
- prepare teams to react rapidly on changes in technical environment
- motivate teams for technical work in the future
- adapt technical teams to international and virtual demands
- initiate cultural changes in a technical business team
- form strong individuals into a team that works together successfully
- other kinds of team development in technical business…
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Consulting & Coaching regarding topic Team Development
Exemplary 1
Scenario:
You want to improve the cooperation of your internationally distributed (“virtual”) team.
Service:
Online consulting of your team in single, small group and team settings; if possible additional on site meeting/s
Exemplary 2
Scenario:
After turbulences, a project team has been reformed in different formation. You want to achieve a successful “new start”.
Service:
Consulting & coaching of team with regards to the current situation and the goals of the team; possibly supplemented by e.vorgespräch sessions with subgroups
Exemplary 3
Scenario:
Several times you have heard that members of your team gave negative comments about your “social competence”. You want to clear this up for yourself and to check if or how far you will use this for team development.
Service:
Consulting & coaching regarding own settling plus communicative handling of the team´s criticism
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Training & Workshop regarding topic Team Development
Exemplary 1
Scenario:
You newly founded / established / changed team shall be adapted to its future challenges.
Service:
Team development workshop
Exemplary 2
Scenario:
Professionally excellent individualists shall grow together as a team
Service:
Team development activity
Exemplary 3
Scenario:
Within the frame of a team development activity, the issue of the communicative collaboration within the team shall be broached.
Service:
Communication training for the team, findings will be included into the proceeding team activity; if desired, support during the activity
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Mediation & Discussion leading regarding topic Team Development
Exemplary 1
Scenario:
The motivation and participation of the staff members of a mid-market company including foreign subsidiaries shall be improved.
Service:
Discussion leading with workshop in the large group, including on-site use of online methods for cooperation (plus parallel online connection of international subgroups if personal attendance is not possible)
Exemplary 2
Scenario:
The hierarchical structure and distribution of tasks in your team is not clear and so have to be “sorted” and structured.
Service:
Conflict discussion leading with the team regarding hierarchy and competences
Exemplary 3
Scenario:
A team shall develop common guidelines which agree with the team goals and the company philosophy as well. The team members shall stand behind these guidelines and represent them with persuasion.
Service:
Team discussion leading concerning the common guidelines
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Communication Projects regarding topic Team Development
Exemplary 1
Scenario:
You want to offer your team the chance of growing together personally and professionally.
Service:
Team development activities of professional and social nature; regular attendance by (online-) consultancy in single form, for small groups and team meetings
Exemplary 2
Scenario:
The increased work load of the last year has been a “hard proof” for the solidarity in the team. Competences have been redistributed. The working basis and solidarity shall be improved again.
Service:
Team development activities regarding the working basis, the cooperation and the solidarity in the team; accompanying (online-) consultancy in single form and for small groups plus complete team consultancy
Exemplary 3
Scenario:
For the goal of an improved work flexibility of the corporation teams shall mutually profit from experiences.
Service:
Successively build up workshop package in multidisciplinary composition; online attendance of the workshops; organizational development based on the results
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Meeting
Meeting
Drive the future vy effective meetings!
Exemplary meeting situations:
- conduct effective (virtual remote) meetings in daily technical business
- react flexibly on the individual demands of sub-groups
- aim at structured, time-saving and results-oriented meetings
- look for innovative (virtual remote) meetings that anticipate demands of
future technical business - ask the right questions that lead beyond current business practices
- reduce tiring power games in meetings
- other kinds of (virtual) meetings in technical business…
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Consulting & Coaching regarding topic Meeting
Exemplary 1
Scenario:
You will be the leader of a coming important meeting and want to prepare the key moments of the meeting in communicative way.
Service:
1-2 e.vorgespräch session
Exemplary 2
Scenario:
In a coming meeting you want to bring in creative ideas which are unusual for the group. As you put yourself on “risky ground”, you want to practice the presentation of your ideas in that meeting.
Service:
1-2 e.vorgespräch session
Exemplary 3
Scenario:
The online meetings of your international teams are ineffective and dissatisfying. You want to improve that.
Service:
Online consultancy within the frame of your online team meetings
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Training & Workshop regarding topic Meeting
Exemplary 1
Scenario:
A working group of your company wants to improve the effectiveness of its meetings.
Service:
Meeting feedback with (directly) following workshop
Exemplary 2
Scenario:
The new strategic direction of your enterprise shall be audited concerning its effects on practice by the most important specialist groups and departments.
Service:
Workshop with representatives of the different specialist groups and departments
Exemplary 3
Scenario:
You consider the “meeting culture” of your corporation / department / group as being unsatisfying. This shall be improved by a course of instruction.
Service:
Training regarding topic “successful meetings”
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Mediation & Discussion leading regarding topic Meeting
Exemplary 1
Scenario:
Repeated quarrels occur in the meetings of your working group, which make the cooperation difficult and partly even impossible
Service:
Discussion leading of your meetings and possibly conflict mediation of the work group respectively single persons of the group
Exemplary 2
Scenario:
During their constitutive meeting, the members of a project team want to develop a clear working basis and a reasonable distribution of responsibilities.
Service:
Discussion leading of the constitutive meeting of the project team
Exemplary 3
Scenario:
Already now it is clear for you that you will get in conflict with a colleague during a coming meeting. That is why you want to resolve the differences already in advance.
Service:
Conflict mediation with your colleague and yourself in advance of the meeting
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Communication projects regarding topic Meeting
Exemplary 1
Scenario:
Coordination problems and difficulties between technical and financial departments when trying to “find a common language” are a daily occurrence in your company. This shall become better now.
Service:
Online interviews; department internal workshops; mixed workshop with representatives of both departments for action planning; online preparation and postprocessing of proceeding meetings; later possibly organizational development
Exemplary 2
Scenario:
You want to improve the beneral “meeting culture” in your company by means of current topics.
Service:
Online workshop with regards to the basis of successful meetings by means of current topics; large group workshop for developing the internal meeting culture of your company in subgroups; proceeding online assistance of the implementation
Exemplary 3
Scenario:
You want to execute a company-wide strategic planning of your corporation, which includes the participation of all staff members worldwide.
Service:
Preliminary local meetings; online exchange; “future summit” meeting with local core group plus online connected international small groups; summary of the results by the management; realization activities
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Transfer Point Communication
Transfer Point Communication
The communication is mainly led by one central person or one central team. An important factor of high-quality transfer point communication is to concentrate on the interests of the audience and at the same time to make your own motivation for the topic perceptible.a
Topics of transfer point communication are
- Presentation
- Knowledge Transfer („Train-the-Trainer“)
Related basic offers, as foundation for you fully individually developed service, are
- Training: Strong Presentations in Technical Daily Business (3 days)
- Training: Strong Presentations in Technical Daily Business – On-Site & Online (4 days)
- Training: Train-the-Trainer for Technical Daily Business (3 days)
- Training: Train-the-Trainer for Technical Daily Business – On-Site & Online (4 days)
- Training: Train-the-Trainer & Coach for Technical Daily Business (4 days)
- Training: Train-the-Trainer & Coach for Technical Daily Business – On-Site & Online (5 days)
- Train-the-Trainer Training Programme (13 days and 4 online sessions for “full version”)
- Consulting/ Coaching/ Training/ Workshop/ Conflict Mediation/ Discussion Leading/ Communication Projects for Transfer Point Communication (customer-tailored design over x days and y online sessions)
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Presentation/Lecture
Presentation/Lecture
Touch your listeners with strong presentations!
Exemplary presentation situations:
- make formal (online) speeches to colleagues, customers or business partners
- transfer technical expert knowledge in (virtual remote) project meetings
- inform (distant) workgroups and project teams about the latest changes in a nutshell
- pass on critical information to superiors, colleagues or subordinates
- hand over key knowledge under time pressure
- introduce the actual company strategy (remotely) to management and/or employees
- demonstrate the benefits of technical developments to decision makers
- get to the point in the office, on the corridor, virtually, during business trips, with customers, etc.
- other kinds of (virtual) presentations in technical business…
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Consulting & Coaching regarding topic Presentation
Consulting & Coaching regarding topic Presentation
Exemplary 1
Scenario:
You want to systematically prepare yourself for carrying out professional (online-) presentations.
Service:
e.vorgespräch session package
Exemplary 2
Scenario:
The colleagues of your sales / marketing / trainer team shall develop the quality of their (online-) presentations in specific and individual manner.
Service:
Consulting & coaching with live feedback regarding the presentations of your colleagues
Exemplary 3
Scenario:
You want to get feedback regarding a speech you will hold again at (increasingly important) occasions.
Service:
Live feedback regarding your speech (if available, alternative single e.vorgespräch session regarding the recording of your speech)
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Training & Workshop regarding topic Presentation
Training & Workshop regarding topic Presentation
Exemplary 1
Scenario:
Several persons of your company want to prepare themselves for formal (online-) presentations.
Service:
With regards to content and methods tailor-made (online-) presentation training
Exemplary 2
Scenario:
The sales department of your enterprise shall develop its presentation technique together.
Service:
Presentation workshop including feedback and individual exercises
Exemplary 3
Scenario:
You want to assure that the presentations of your marketing team are always in line with your company strategy.
Service:
Presentation and strategy workshop with you and your marketing team
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Mediation & Discussion leading regarding topic Presentation
Mediation & Discussion leading regarding topic Presentation
Exemplary 1
Scenario:
A team of your company wants to develop common guidelines for his presentations.
Service:
Discussion leading in order to work out the common presentation guidelines
Exemplary 2
Scenario:
You will perform a coming presentation together with a colleague. Although you have great differences concerning the topic, you want to “speak with one voice”.
Service:
Mediation with your colleague and you regarding topic and presentation
Exemplary 3
Scenario:
A project group stands right before the final presentation in front of the managing board. . The members cannot agree on if respectively in which manner they shall address internal differences during this presentation.
Service:
Conflict mediation with the group members regarding the arrangement of the presentation (and if desired regarding the internal difficulties, too)
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Communication Projects regarding topic Presentation
Communication Projects regarding topic Presentation
Exemplary 1
Scenario:
The quality of presentations within a team shall be improved in lasting manner.
Service:
Online interviews regarding motivation and interests; presentation workshop with feedback and individually tailored exercises; e.vorgespräch (small) group sessions for realization
Exemplary 2
Scenario:
You wish that your colleagues identify with the company and that this is perceptible during their presentations.
Service:
Online interview; online preparation workshop; on-site workshop, where appropriate, with parallelly connected international online workshops
Exemplary 3
Scenario:
For the international expansion of your enterprise you want to adapt your international presentations to the respective culture and habits.
Service:
Online workshop with international participants; if possible, on-site workshop for the transformation of the presentations; online training row for the implementation
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Knowledge Transfer
Knowledge Transfer
„Train-the-Trainer“
Involve the participants by committed competence transfer!
Exemplary competence transfer situations:
- conduct formal (virtual remote) workshops or trainings to colleagues, customers or business partners
- instruct, train or coach customers in the use of new product features
- guide (distant) decision makers in working out the benefits of technical developments
- be responsible for result-oriented workshops of (virtual) teams
- involve key customers in development planning of technical products and
solutions - carry out technical on-the-job trainings & coachings
- work as trainer or coach in technical business
- regularly transfer technical competence within the job
- regularly transfer technical knowledge in project meetings
- other kinds of (virtual) competence transfer in technical business…
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Consulting & Coaching regarding topic Knowledge Transfer
Consulting & Coaching regarding topic Knowledge Transfer
Exemplary 1
Scenario:
In the frame of a workshop you want that a new product line is understood and experienced. You only have a short time frame you want to utilize in optimized way.
Service:
1-3 e.vorgespräch sessions for planning, testing and developing your workshop module
Exemplary 2
Scenario:
The number of online meetings rises constantly in your company. But, being honest, mostly they are boring and often are not fulfilling the real requirements of the participants.
Service:
Offer to your colleagues to get professional feedback and to develop their prepared online sessions, e.g. in the frame of e.vorgespräch sessions
Exemplary 3
Scenario:
The members of the trainer team in your corporation shall improve the pedagogical quality of their training
Service:
Consulting & coaching with live feedback regarding the trainings of your colleagues
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Training & Workshop regarding topic Knowledge Transfer
Training & Workshop regarding topic Knowledge Transfer
Exemplary 1
Scenario:
The knowledge transfer and the presentations of your project group often focus “too much on facts” and are difficult to understand, even for specialists.
Service:
Training regarding knowledge transfer (“Train-the-Trainer”)
Exemplary 2
Scenario:
In the future, new innovative (product) ideas shall, apart from the factual elaboration, “be experienced”.
Service:
Workshop with Train-the-Trainer contents plus a creative part
Exemplary 3
Scenario:
Several trainers want to prepare themselves for the realization of online trainings.
Service:
“Train-the-Online-Trainer” in several modules with trainer feedback regarding tasks
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Mediation & Discussion leading regarding topic Knowledge Transfer
Mediation & Discussion leading regarding topic Knowledge Transfer
Exemplary 1
Scenario:
You expect discussions and resistance within your coming internal workshop concerning your company strategy. You want to use it in a constructive manner and therefore decide to organize an external discussion leading of this part of the workshop.
Service:
Leading of the discussion regarding the new company strategy and, if desired, participation in the overall workshop
Exemplary 2
Scenario:
There are conflicts in respect of passing or holding back internal knowledge and experience in your project group.
Service:
Conflict mediation with the project group
Exemplary 3
Scenario:
You are convinced that the knowledge transfer of your work group would be more effective, if more practical elements would be included. In contrast to you, your superior considers this aspect as being unimportant.
Service:
Guided conflict conversation between your superior and you (possibly including further colleagues)
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Communication Projects regarding topic Knowledge Transfer
Communication Projects regarding topic Knowledge Transfer
Exemplary 1
Scenario:
Several trainers want to develop the pedagogical quality of their trainings.
Service:
Individual live feedback for each training module with subsequent altogether workshop containing individual exercises; subsequent online consultancy; optional final workshop
Exemplary 2
Scenario:
You think that the training of some staff members focus too much on “presentation” respectively not enough on the practice. You suppose that you lost at least three contracts during the last quarter because of that.
Service:
“Train-the-Trainer 1”; online praxis support; “Train-the-Trainer 2”; practice feedback; online practice support; final workshop
Exemplary 3
Scenario:
You want to achieve that the knowledge transfer acts as an interdisciplinary part of your knowledge management.
Service:
Online introductory workshop concerning internal knowledge management; Workshop with guided, hierarchy crossing small work groups including action planning; continuous online meetings for realization
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Point to Point Communication
Point to Point Communication
The communication mainly takes place between two or more parties (persons, teams or groups). An important factor of high-quality point to point communication is to find solutions which support a productive, sustainable business development on the basis of mutual interests.a
Topics of point to point communication are
- Business Conversations
- Conflict Management
- Conduct of Negotiations
Related basic offers, as foundation for you fully individually developed service, are
- Training: Effective Communication in Technical Daily Business (3 days)
- Training: Conflict Management in Technical Daily Business (3 days)
- Training: Successful Negotiation in Technical Business (3 days)
- Training: Conflict Communication in Technical Daily Business (4 days)
- Training: Communication & Negotiation in Technical Business (4 days)
- Training: Conflict Communication & Negotiation in Technical Business (5 days)
- Consulting/ Coaching/ Training/ Workshop/ Conflict Mediation/ Discussion Leading/ Communication Projects for Point-to-Point Communication (customer-tailored design over x days and y online sessions)
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Business Conversations
Business Conversations
Boost your success with goal-oriented business conversations!
Exemplary business conversation situations:
- collaborate in technical and multi-discipline teams
- ensure a smooth flow of technical information
- address technical problems in projects
- manage personnel in technical business
- professional treatment of customers and business partners
- transfer of technical tasks and knowledge
- other kinds of (virtual) business conversations in technical environment…
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Consulting & Coaching regarding topic Business Conversations
Consulting & Coaching regarding topic Business Conversations
Exemplary 1
Scenario:
You want to be professionally prepared for important business conversations, e.g. appraisal interviews or project conversations.
Service:
e.vorgespräch session package to prepare your conversations
Exemplary 2
Scenario:
You absolutely want to convince your superior of your new ideas.
Service:
1-2 e.vorgespräch sessions to prepare the conversation with your superior
Exemplary 3
Scenario:
In your new position you have to communicate more then before. That is why you want to test and develop your individual communicative competence.
Service:
Consulting & coaching regarding survey and development of your personal communicative competence
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Training & Workshop regarding topic Business Conversations
Training & Workshop regarding topic Business Conversations
Exemplary 1
Scenario:
A project team selected according to factual considerations shall improve its communicative basis.
Service:
Factually and methodically tailored communication training
Exemplary 2
Scenario:
You want to improve the potential of the regular appraisal interviews within your department / group.
Service:
One or more workshops with your department / group including yourself (if reasonable, together with a further department / group)
Exemplary 3
Scenario:
A group / new colleagues of your company shall develop their communication technique.
Service:
Training focussing on business conversations
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Mediation & Discussion leading regarding topic Business Conversations
Mediation & Discussion leading regarding topic Business Conversations
Exemplary1
Scenario:
You do not agree with your superior concerning an important aspect of your project.
Service:
Mediation with your superior and yourself
Exemplary 2
Scenario:
A project group / work group / department of your enterprise want to develop a common understanding for the realization of their customer conversations.
Service:
Discussion leading of the project group / work group / department regarding the realization of the customer conversations
Exemplary 3
Scenario:
The cooperation with your supplier is getting worse. You want to improve the situation.
Service:
Business mediation with representatives of your provider and your company
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Communication Projects regarding topic Business Conversations
Communication Projects regarding topic Business Conversations
Exemplary 1
Scenario:
The quality of the appraisal interview in your company shall be improved on a wide basis.
Service:
Workshop with members from at least two hierarchy levels; realization of the real appraisal interviews on individual request, possibly including consultancy; workshop with members from at least two hierarchy levels in changed formation
Exemplary 2
Scenario:
In your company, until now people relied on the quality of your products. But business life increasingly demands better communicative competences of the employees.
Service:
Online interviews; starting workshop for action planning with the whole staff, possibly including virtually connected international colleagues; implementation of the activities, accompanied by regular online meetings
Exemplary 3
Scenario:
The communicative competence of “high potentials” of your company shall be developed systematically.
Service:
Introductory workshop; individual live feedback; consulting and e.vorgespräch sessions; final workshop; online consultancy
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Conflict Management
Conflict Management
Ready to rumble on constructive conflict management!
Exemplary conflict management situations:
- argue about different views of a technical problem
- interaction with customers in case of faulty technical services
- deal with tension in technical and multi-discipline teams
- crisis talks with business partners, superiors, colleagues or subordinates
- embedding diverse interests within technical business projects
- use disputes on perceptions concerning technical conditions in constructive manner
- debate on technical problems in projects
- other kinds of (virtual) conflict management in technical business…
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Consulting & Coaching regarding topic Conflict Management
Consulting & Coaching regarding topic Conflict Management
Exemplary 1
Scenario:
You want to analyze conflict situations from the past and be prepared for future conflicts.
Service:
e.vorgespräch session package, possibly supplemented by on-site consultancy
Exemplary 2
Scenario:
You are surprised and honestly even shocked about the vehemence of the criticism you have experienced (possibly after having achieved a new position or role).
Service:
Consulting & coaching about how to deal with the criticism, on-site and/or online within the frame of e.vorgespräch sessions e.vorgespräch sessions
Exemplary 3
Scenario:
In the past, a customer “drove you crazy” several times. During a coming conversation, you want to address this problematic situation and your irritation in an adequate and constructive way.
Service:
1-3 e.vorgespräch sessions
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Training & Workshop regarding topic Conflict Management
Training & Workshop regarding topic Conflict Management
Exemplary 1
Scenario:
The conflict management ability of several persons in your company shall individually be improved.
Service:
(Online-) conflict workshop with following individual e.vorgespräch-sessions
Exemplary 2
Scenario:
In international online meetings of your enterprise the cooperation too often gets stuck and the results are dissatisfying. You assume that the reason may be a (not addressed) intercultural conflict.
Service:
Intercultural workshop with international representatives of the enterprise, if possible on-site, otherwise online
Exemplary 3
Scenario:
The trainers and instructors of your corporation shall become more flexible within their events by putting their seminar planning increasingly up for discussion respectively disposition. In order to achieve this goal, they shall prepare themselves to deal with such group conflicts.
Service:
Training regarding conflicts in (seminar) groups
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Mediation & Discussion leading regarding topic Conflict Management
Mediation & Discussion leading regarding topic Conflict Management
Exemplary 1
Scenario:
Within the frame of a common project your work group shall cooperate with a work group from a different company, but the mutual trust is disturbed.
Service:
Business mediation with both work groups and possibly further involved parties
Exemplary 2
Scenario:
An image brochure concerning an explosive issue must be created. It shall include the objections of the public in serious way while at the same time making the company view understandable.
Service:
Discussion leading regarding the key issues of the brochure, if reasonable, supplemented by conflict mediation between persons, subgroups or the complete group
Exemplary 3
Scenario:
In a project, you repeatedly clash with a colleague.
Service:
(Online-) mediation with your colleague and you
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Communication Projects regarding topic Conflict Management
Communication Projects regarding topic Conflict Management
Exemplary 1
Scenario:
Two or more work groups of your enterprise shall divide tasks and competences among them (again).
Service:
Online interviews regarding current situation; common introductory workshop; individual and small group e.vorgespräch sessions; common workshop; online workshops; organizational development
Exemplary 2
Scenario:
sessions; common workshop; online workshops; organizational development
Service:
Business mediation with different single, team and representative groups; inclusion of further stakeholders; optional organizational development workshop
Exemplary 3
Scenario:
Your corporation opens up a new location. This will lead to a necessary change of workplace and a corresponding move for colleagues of various departments.
Service:
Information event regarding the decision for the new location, possibly with parallel online transmission; development of suggestions in department internal workshops; business mediation with representatives of the departments
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Conduct of Negotiations
Conduct of Negotiations
Lead the technology business with successful negotiation!
Exemplary negotiation situations:
- clarify roles, responsibilities, workflows and resources in technical project teams
- consultative selling of technical products and solutions
- bundle the outcome of technical conflicts into mutual agreements
- achieve satisfactory technical business deals with customers and partners
- in case of reorganizations, take the issues of all team members into consideration
- give impulse for a powerful division of tasks among colleagues
- other kinds of (virtual) negotiations in technical business…
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Consulting & Coaching regarding topic Conduct of Negotiations
Consulting & Coaching regarding topic Conduct of Negotiations
Exemplary 1
Scenario:
You want to prepare an important sales negotiation the evening before in your hotel.
Service:
e.vorgespräch single session
Exemplary 2
Scenario:
In the frame of a coming appraisal interview you want to point out the adequate appreciation of your performance in the last year by your superior.
Service:
1-2 e.vorgespräch session
Exemplary 3
Scenario:
It shall be assured that members of your sales group successfully apply and develop their negotiation competences.
Service:
Attendance of the sales group members in their daily business with following consultancy, possibly continued online
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Training & Workshop regarding topic Conduct of Negotiations
Training & Workshop regarding topic Conduct of Negotiations
Exemplary 1
Scenario:
The main aspects of successful negotiations shall be internaliZed in a project team.
Service:
Negotiation training
Exemplary 2
Scenario:
New sales colleagues shall work out the basis for acquisition conversations.
Service:
Sales training
Exemplary 3
Scenario:
Product managers of your corporation want to profit mutually from their experience concerning product-related negotiations. By this, they want to take as many impulses for future negotiations as possible.
Service:
Negotiation workshop with focus on the mutual exchange on the basis of different, possibly new, approaches to negotiation
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Mediation & Discussion leading regarding topic Conduct of Negotiation
Mediation & Discussion leading regarding topic Conduct of Negotiations
Exemplary 1
Scenario:
You have increasing difficulties with a good customer you are cooperating with for a long time, but would like to continue this successful cooperation.
Service:
Business mediation with your customer and yourself plus, if applicable, other involved persons and/or parties
Exemplary 2
Scenario:
Together within the team, you want to prepare the customer negotiations of your marketing department with focus on specific target groups.
Service:
Discussion leading regarding the target group orientation on the customer negotiations (on request also with participation of the leader concerning the content)
Exemplary 3
Scenario:
It “crunches” regularly in the budget negotiations between you and a colleague. You strive for a more productive cooperation with your colleague.
Service:
(Online-) conflict mediation between your colleague and you
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Communication projects regarding topic Conduct of Negotiations
Communication projects regarding topic Conduct of Negotiations
Exemplary 1
Scenario:
You want to increase the success of your sales team by a systematic development of the of the team members´ negotiation competence
Service:
Online interview concerning motivation and interests; negotiation workshop possibly in multiple modules; single e.vorgespräch-sessions and online workshops
Exemplary 2
Scenario:
You desire a more clear and direct, at the same time respectful conduct of internal and external negotiations led by the staff members of your group / department / company.
Service:
Online exchange; workshops, if possible based on “real-life” negotiations; large-group workshop for action planning; live feedback of implementation into praxis
Exemplary 3
Scenario:
Technical employees of your enterprise shall develop their conduct of negotiations within the frame of their preparation for executive functions.
Service:
e.vorgespräch single sessions; group workshop with respect to individual analysis including individual action planning; live practice support
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Multipoint Communication
Multipoint Communication
The communication takes place between several individuals. An important factor of high-quality multipoint communication is to focus so successfully on each single competence that a real additional value for all will be the result.a
Topics of multipoint communication are
- Team Development
- Meeting
Related basic offers, as foundation for you fully individually developed service, are
- Team Development for Technical Start-Up Teams (3-5 days)
- Team Development for Established Technical Teams (3-5 days)
- Team Development for Changing Technical Teams (3-5 days)
- Meaningful Meetings in Technical Daily Business (3 days)
- Meaningful Meetings in Technical Daily Business – On-Site & Virtual (4 days)
- Training: Conflict Communication & Negotiation in Technical Business (5 days)
- Consulting/ Coaching/ Training/ Workshop/ Conflict Mediation/ Discussion Leading/ Communication Projects for Multipoint Communication (customer-tailored design over x days and y online sessions)
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Team Development
Team Development
“Keep all up and engineering” with dynamic team development!
Exemplary team development situations:
- (re-)form and develop teams in daily technical business
- prepare teams to react rapidly on changes in technical environment
- motivate teams for technical work in the future
- adapt technical teams to international and virtual demands
- initiate cultural changes in a technical business team
- form strong individuals into a team that works together successfully
- other kinds of team development in technical business…
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Consulting & Coaching regarding topic Team Development
Consulting & Coaching regarding topic Team Development
Exemplary 1
Scenario:
You want to improve the cooperation of your internationally distributed (“virtual”) team.
Service:
Online consulting of your team in single, small group and team settings; if possible additional on site meeting/s
Exemplary 2
Scenario:
After turbulences, a project team has been reformed in different formation. You want to achieve a successful “new start”.
Service:
Consulting & coaching of team with regards to the current situation and the goals of the team; possibly supplemented by e.vorgespräch sessions with subgroups
Exemplary 3
Scenario:
Several times you have heard that members of your team gave negative comments about your “social competence”. You want to clear this up for yourself and to check if or how far you will use this for team development.
Service:
Consulting & coaching regarding own settling plus communicative handling of the team´s criticism
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Training & Workshop regarding topic Team Development
Training & Workshop regarding topic Team Development
Exemplary 1
Scenario:
You newly founded / established / changed team shall be adapted to its future challenges.
Service:
Team development workshop
Exemplary 2
Scenario:
Professionally excellent individualists shall grow together as a team
Service:
Team development activity
Exemplary 3
Scenario:
Within the frame of a team development activity, the issue of the communicative collaboration within the team shall be broached.
Service:
Communication training for the team, findings will be included into the proceeding team activity; if desired, support during the activity
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Mediation & Discussion leading regarding topic Team Development
Mediation & Discussion leading regarding topic Team Development
Exemplary 1
Scenario:
The motivation and participation of the staff members of a mid-market company including foreign subsidiaries shall be improved.
Service:
Discussion leading with workshop in the large group, including on-site use of online methods for cooperation (plus parallel online connection of international subgroups if personal attendance is not possible)
Exemplary 2
Scenario:
The hierarchical structure and distribution of tasks in your team is not clear and so have to be “sorted” and structured.
Service:
Conflict discussion leading with the team regarding hierarchy and competences
Exemplary 3
Scenario:
A team shall develop common guidelines which agree with the team goals and the company philosophy as well. The team members shall stand behind these guidelines and represent them with persuasion.
Service:
Team discussion leading concerning the common guidelines
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Communication Projects regarding topic Team Development
Communication Projects regarding topic Team Development
Exemplary 1
Scenario:
You want to offer your team the chance of growing together personally and professionally.
Service:
Team development activities of professional and social nature; regular attendance by (online-) consultancy in single form, for small groups and team meetings
Exemplary 2
Scenario:
The increased work load of the last year has been a “hard proof” for the solidarity in the team. Competences have been redistributed. The working basis and solidarity shall be improved again.
Service:
Team development activities regarding the working basis, the cooperation and the solidarity in the team; accompanying (online-) consultancy in single form and for small groups plus complete team consultancy
Exemplary 3
Scenario:
For the goal of an improved work flexibility of the corporation teams shall mutually profit from experiences.
Service:
Successively build up workshop package in multidisciplinary composition; online attendance of the workshops; organizational development based on the results
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Meeting
Meeting
Drive the future vy effective meetings!
Exemplary meeting situations:
- conduct effective (virtual remote) meetings in daily technical business
- react flexibly on the individual demands of sub-groups
- aim at structured, time-saving and results-oriented meetings
- look for innovative (virtual remote) meetings that anticipate demands of
future technical business - ask the right questions that lead beyond current business practices
- reduce tiring power games in meetings
- other kinds of (virtual) meetings in technical business…
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Consulting & Coaching regarding topic Meeting
Consulting & Coaching regarding topic Meeting
Exemplary 1
Scenario:
You will be the leader of a coming important meeting and want to prepare the key moments of the meeting in communicative way.
Service:
1-2 e.vorgespräch session
Exemplary 2
Scenario:
In a coming meeting you want to bring in creative ideas which are unusual for the group. As you put yourself on “risky ground”, you want to practice the presentation of your ideas in that meeting.
Service:
1-2 e.vorgespräch session
Exemplary 3
Scenario:
The online meetings of your international teams are ineffective and dissatisfying. You want to improve that.
Service:
Online consultancy within the frame of your online team meetings
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Training & Workshop regarding topic Meeting
Training & Workshop regarding topic Meeting
Exemplary 1
Scenario:
A working group of your company wants to improve the effectiveness of its meetings.
Service:
Meeting feedback with (directly) following workshop
Exemplary 2
Scenario:
The new strategic direction of your enterprise shall be audited concerning its effects on practice by the most important specialist groups and departments.
Service:
Workshop with representatives of the different specialist groups and departments
Exemplary 3
Scenario:
You consider the “meeting culture” of your corporation / department / group as being unsatisfying. This shall be improved by a course of instruction.
Service:
Training regarding topic “successful meetings”
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Mediation & Discussion leading regarding topic Meeting
Mediation & Discussion leading regarding topic Meeting
Exemplary 1
Scenario:
Repeated quarrels occur in the meetings of your working group, which make the cooperation difficult and partly even impossible
Service:
Discussion leading of your meetings and possibly conflict mediation of the work group respectively single persons of the group
Exemplary 2
Scenario:
During their constitutive meeting, the members of a project team want to develop a clear working basis and a reasonable distribution of responsibilities.
Service:
Discussion leading of the constitutive meeting of the project team
Exemplary 3
Scenario:
Already now it is clear for you that you will get in conflict with a colleague during a coming meeting. That is why you want to resolve the differences already in advance.
Service:
Conflict mediation with your colleague and yourself in advance of the meeting
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Communication projects regarding topic Meeting
Communication projects regarding topic Meeting
Exemplary 1
Scenario:
Coordination problems and difficulties between technical and financial departments when trying to “find a common language” are a daily occurrence in your company. This shall become better now.
Service:
Online interviews; department internal workshops; mixed workshop with representatives of both departments for action planning; online preparation and postprocessing of proceeding meetings; later possibly organizational development
Exemplary 2
Scenario:
You want to improve the beneral “meeting culture” in your company by means of current topics.
Service:
Online workshop with regards to the basis of successful meetings by means of current topics; large group workshop for developing the internal meeting culture of your company in subgroups; proceeding online assistance of the implementation
Exemplary 3
Scenario:
You want to execute a company-wide strategic planning of your corporation, which includes the participation of all staff members worldwide.
Service:
Preliminary local meetings; online exchange; “future summit” meeting with local core group plus online connected international small groups; summary of the results by the management; realization activities
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Description of the Subject Areas
Consulting & Coaching
Consulting & Coaching
By help of this service format we prepare professionally induced situations from your business practice with regard to the requirements. Our support for you is consultative and process-orientated at the same time.
In the “classic” definition of coaching, one focus is to ask questions because everybody is the best expert to find solutions for his own situations. On the other hand, we do hesitate to bring own suggestions and opinions into the process. In this sense we generally talk about “consulting & coaching” as a common service which includes elements of both and has different emphasis according to the concrete needs.
Furthermore, in our consulting and coaching processes we flexibly deliver supporting background information and helpful exercises. We only propose them if they have a practical value for your needs. We do not only develop action alternatives with you for your practical situations but test and further develop them as well!
Our consulting & coaching services can take place in on-site or online settings or as a combination of both (see
also communication projects).
Our pioneering online service for conversation preparation, e.vorgespräch, is our premium consulting and coaching service for you.
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Training & Workshop
Training & Workshop
Like commonly used, also for us “training” means a planned education activity under a specific topic. Our trainings are structured and designed to fulfill your individual goals and wishes in the best way and always target your practical benefit in your daily technical business. They leave room for spontaneous wishes, but are principally more pre-structured than our workshops.
Within our workshops, the participating group shall use and develop its own resources and competences in optimized manner and under our guidance. The resulting process will be accompanied by us with enough time and within a creative frame. Our workshops follow the idea of planning the workshop beforehand as detailed as possible, while at the same time being always open to abandon or change (parts of) the planning if needed.
We use the full range of online and on-site opportunities for you within our vorgespräch training & workshop services.
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Mediation & Moderation
Mediation & Moderation
Mediation
Mediation is used for conflict resolution. It supports the involved parties in finding solutions which take the interests of all participants into consideration. The general mediation phases are opening, statements, interests, options, negotiation and acknowledgement. In our up-to-date mediations we refer to these phases while at the same time we give the needed room to the emerging process to develop.
Beside the classic on-site mediation, we also offer online mediation. Methodically, online mediation can be carried out using different media and formats, among which we choose the most suitable for your case, in agreement with you and your conflicting parties. Variants are e.g. “real-time versus time-delayed”, “written versus verbally”, “using mediation software versus using virtual classroom technology”. Depending on the process, combinations might make sense as well.
We conduct our mediations according to the standards of the German Association of Business Mediation (BMWA).
Discussion leading
When we lead a discussion, we structurally intervene in order to support the success of for example a meeting or a negotiation. We help to bring the contributions of the participants together and to give the discussion a target-orientated direction. Classical on-site discussion leading (or also called “moderation”, at least in German naming) uses e.g. coloured cards and pin boards as typical working material. The standard phases are introduction, topic collection, topic selection, working on topics, action planning and closure.
We offer our discussion leading services in form of on-site and online variants. Typically, virtual classroom technology is suitable for the use in online discussion leading.
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Communication Projects
Communication Projects
If desired, we offer a tailor-made communication project which combines several of our service formats. This package can be further expanded by external offers. Whether you decide to choose “small solutions” or “big solutions” – we deliver according to your needs and wishes.
Especially regarding possible communication projects, the examples within the service matrix can only give you a rough idea. The range of possible communication projects is virtually unlimited and our final offer to you always depends on your specific needs and our preliminary talks with you. Thereby we also want to point out, that we always “really tailor”, instead of only stringing together existing modules.
During the development of your vorgespräch communication projects we always consider the possibly reasonable inclusion of combined on-site and online services (sometimes called “Blended Learning”).
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